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Questions
Questions,
answered.
The house
NFC & authenticity
Ownership
Materials, sizing & customisation
Pre-orders, delivery & returns
Events & support
The house
What is OZARA?
What makes OZARA different?
What are OZARA Exclusive and OZARA Approved events?
Can I use my bracelet more than once?
What does the Eye represent?
What does the Wave represent?
NFC & authenticity
How does NFC work?
What does the NFC tag do?
Which phones support it?
Is NFC safe?
How is authenticity verified?
Ownership
How do I register my bracelet?
How is ownership handled?
What happens when a bracelet is transferred?
What happens if a bracelet is lost?
Materials, sizing & customisation
What are the bracelets made of?
How does sizing work?
How do I customise my bracelet?
Which gemstones are available?
Can I personalise my jewellery further?
Pre-orders, delivery & returns
What are pre-orders?
Are the bracelets made to order?
How long does delivery take, and what does it cost?
Can I cancel or return?
How should I care for my bracelet?
Events & support
How does event verification work?
What happens if I need support?
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